I’ve got three online yarn shops that I always come back to, mainly because they carry my favourite yarn: DROPS. The first one, which I’ve written about before is: Scandinavianknittingdesign.eu. It is run by a husband and wife team from their home and they provide the most amazing customer service, always friendly, always trying to help. They can be found on Facebook too.
The second on is the Crochet Chain, which also carries the DROPS range. This one is actually a shop in Waltham Abbey in North London. These guys are also really, really helpful and have been really friendly when I’ve had to call them. I would highly recommend them!
The final and third one is the Wool Shed, which also carries the DROPS range. I had to order some yarn from them when I was in Germany and they went out of their way to ensure that I received it on time. Fantastic service, wouldn’t you agree?
I’ve been meaning to write about the amazing experience I’ve had every single time I order my yarn from Scandinavian Knitting Design. Bruce Bailey, the owner over there provides the best customer service experience I have ever encountered. I order my yarn from Bruce quite regularly and have on occasion ordered two different lots in one day, Bruce then contacted me to advise me he was going to send them in one parcel so I wouldn’t have to pay for postage twice.
Or a couple of weeks ago paid the courier charge to make sure I’d get the parcel the next day (I didn’t realise that this wasn’t what the courier charge was intended for). Bruce gave me a call and corrected me and advised me that he’d send it next day delivery and refund me the difference, which promptly arrived.
So, it’s not only the amazing choice of yarn and accessories at Scandinavian Knitting Design, but it’s the owner Bruce who makes shopping there a most enjoyable experience.